When will my card be charged?
Cards will not be charged until approximately one month before rewards are shipped, so expect this to happen in the fall or winter of 2021.
Last updated: February 04, 2021 08:49
How long do I have to make changes?
You can make changes until the end of September 2021, even though your card will not be charged until just before fulfillment. Firm numbers are needed for manufacturing and ordering of certain items.
Last updated: February 04, 2021 08:52
Will European customers need to pay import duties?
Yes, but we’re keeping our international shipping costs very low with this in mind.
Last updated: February 04, 2021 08:54
I'm a retailer. Why don't add-ons appear in my survey?
All of the add-ons from the campaign are available to you, but at wholesale prices. Fulfillment for retailer is handled outside of Backerkit. Please contact us directly at [email protected].
Last updated: February 04, 2021 08:52
I pledged at a $45 Loose Cannon level, so why is $60 charged?
Shipping is $15.
Last updated: February 04, 2021 08:52
When will I receive my backer kit?
Fulfillment is planned for January, 2022.
Last updated: February 04, 2021 08:53
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.